Privacy Policy

Last updated: [date]

This Privacy Policy explains how  ("Rejuv Lab", "we", "us") collects, uses, shares and protects your personal data when you visit rejuvlab.in or buy from us. By using our website, you agree to this policy.

1. Information we collect

  • Details you give us: name, email address, phone number, billing and shipping address, and any skin concerns you share when asking us for product advice.
  • Order details: products bought, order value and order history.
  • Payment details: payments are handled by our payment partners [ Razorpay]. We do not see or store your full card, UPI or bank details.
  • Device and usage data: IP address, browser type, pages viewed and how you reached our site, collected through cookies and similar tools.

2. How we use your information

  • To process, ship and deliver your orders, and to handle returns and refunds
  • To respond to your questions and recommend products when you ask
  • To send order updates by email, SMS or WhatsApp
  • To send offers and newsletters, only if you opt in. You can unsubscribe at any time.
  • To prevent fraud and keep our website secure
  • To meet our legal, tax and accounting obligations

3. Who we share it with We do not sell your personal data. We share it only with partners who help us run the store, and only what they need:

  • Shopify, which hosts our store
  • Payment gateways [Razorpay]
  • Courier and logistics partners [delhivery]
  • Email, SMS and WhatsApp service providers
  • Analytics and advertising tools [Google Analytics, Meta]
  • Government authorities, when required by law

4. Cookies We use cookies to keep items in your cart, remember your preferences and understand how our site is used. You can block or delete cookies in your browser settings, but some features may then stop working.

5. How long we keep your data We keep your data while your account is active or as long as needed to fulfil orders. We keep order and invoice records for the period required by Indian tax law. After that, we delete or anonymise it.

6. Your rights Under the Digital Personal Data Protection Act, 2023, you can:

  • Ask for a summary of the personal data we hold about you
  • Ask us to correct or update it
  • Ask us to erase it, unless we must keep it by law
  • Withdraw consent for marketing at any time
  • Nominate someone to exercise these rights on your behalf
  • Raise a complaint with our Grievance Officer

To make a request, email [privacy email]. We will respond within [30] days.

7. How we protect your data Our store runs on Shopify, which uses SSL encryption and is PCI-DSS compliant for payments. Only staff who need your data to serve you can access it. No online system is completely secure, but we take reasonable steps to protect your information.

8. Children Our website is meant for users aged 18 and above. We do not knowingly collect data from anyone under 18.

9. Changes to this policy We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

10. Grievance Officer Name: Mehak Gupta Email: mehak730d@gmail.com Phone: +91-9915709908 Address: SCF 195 , 1st Floor SECTOR 7 C , 160009 CHANDIGAR  We will acknowledge your complaint within 48 hours and resolve it within one month.